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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-12-2014 02:50 AM

HP Recommended

Hi all,

 

i am trying to install a new rmx 4000,

 

I am accessing my new rmx4000 from web then due to Add On  which comes on my status bar and it doesn't allow me to install the rmx manager and it says click on allwo then it will nothing happen.

 

for your kind information please see the attach file.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-12-2014 03:26 AM

HP Recommended

Hello ali4yaqubi,

welcome back to the Polycom Community.

This is usually a security setting on your Internet Explorer. Please try to use compatibility mode and allow the installation.

 

In addition you can always download the RMX manager from the RMX support page => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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2 REPLIES 2

‎11-12-2014 03:26 AM

HP Recommended

Hello ali4yaqubi,

welcome back to the Polycom Community.

This is usually a security setting on your Internet Explorer. Please try to use compatibility mode and allow the installation.

 

In addition you can always download the RMX manager from the RMX support page => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-16-2014 08:59 PM

HP Recommended

Hello Steffen,

 

Thanks for your replying.

 

I have followed your instruction it was good.

 

Then I have typed the RMX manager IP on the web access and then there was some instruction and troubleshooting and i have followed that and then that was the best troubleshooting for solving this problem.

 

Thanks,

Ali

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