RMX 2000 boot failure

Occasional Advisor

RMX 2000 boot failure

Hello Everyone,


I have a RMX2000. when I start the device the boot sequence is not finishes. I cannot even ping the device. I restored it factory default settings but nothing changed. I connected it via serial port, I see there this issue:


Filename '/opt/emb/mcms_share/bin/SwitchLinuxSystem1.img'.
Load address: 0x1000000
Loading: *
ARP Retry count exceeded; starting again
Waiting for PHY auto negotiation to complete...... TIMEOUT !
Speed: 10, half duplex
Using MOTO ENET1 device
File transfer via NFS from server; our IP address is; sending through gateway




these sequence always repeats. do anyone have a solution ?


thank you

kind regards

Message 1 of 3
Honored Contributor

Re: RMX 2000 boot failure

I am afraid that you got a faulty control card. More information you can receive going to Polycom Knowledge Base and searching for "Diagnosing RMX boot failures". Let me recommend you to open the Support Request.

“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 2 of 3
Occasional Advisor

Re: RMX 2000 boot failure

Thank you for replying Mike,


Sorry about that, I already replaced the controller card with new one...


Thanks and Regards

Message 3 of 3