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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-26-2014 01:29 AM

HP Recommended

Hi,

 

RMX2000 showing Major Alarm

 

 

Alarm Code-       no response from RTM ISDN card

Description-        Card Id:1 card type MPM description no connection with RTM IsDN.

 

after resetting the ISDN card it works for 5-10 minute and then came previous state and this time no audio call is going IN/out.

 

Any suggestion .

 

 

Ramesh

2 REPLIES 2

‎09-26-2014 01:44 AM

HP Recommended

Hello Ramesh,

welcome back to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release. 

This also allows yourself and others to check against current software release notes.

 

In addition it would also be great if you could follow up your old post's => here <= or even simply mark them as solution provided if an answer helped you.

 

Some of your older post's indicate that you had issues and it would be interesting to find out if and how you resolved these.

Please ensure to always provide feedback if this or other community members reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎09-26-2014 04:07 AM

HP Recommended

Please make sure that your ISDN line is up and running before suspect on hardware or software release

 

BR

Yash Pal

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