RMX 2000 Hardware Problems

[drifter]

RMX 2000 V7.2 with MPMx  30cif

When i manage the RMX 2000   VIA control IP ,it shows the major error:McuMngrMPL failure - product activation indication was not received

RMX 2000 didn't dectect the MPMx Card ,three LED  is off.it was the same to chang another slot..

RMX 2000 neither get the Hardware Informaiton.it is blank.

I think there are some hardware problems with the RMX 2000, i want to know which part has problem,MPM Card,or IP Card,or CNTL ?

Please find more details  in the Attachments,Thank You........

[Alki · Accepted solution]

Drifter,

MPL failure is most often caused by the RTM IP card having a bad software image. I would recommend performing a card recovery procedure to force a code rewrite from the control card.

Here is a PDF that details the procedure:

ftp://ftp.polycomsupport.info/pub/NSD/RMX2000/Card%20Recovery%20Procedure.pdf

It takes 25-30 minutes, during which time the RMX is not responsive. It is usually a good idea to make sure you have a healthy maintinence window ahead of time, as these recoveries can often times take longer to complete. And do not manually reboot the RMX during the recovery procedure, as rebooting the bridge while the software is being written to the cards can damage the device.

[drifter]

Hi Alki

 i can't download the file via

ftp://ftp.polycomsupport.info/pub/NSD/RMX2000/Card%20Recovery%20Procedure.pdf

Can you sent me another link,thank you very much...............

[Alki]

Drifter,

Lately, people have been having issues doing nslookups on our polycomsupport.info domain, try this link:

ftp://140.242.225.51/pub/NSD/RMX2000/Card%20Recovery%20Procedure.pdf

That is the same server, but linked by IP address instead. That should work for you.

[Ahmed-Shabana]

Hi Alki,

 I had the same problem. i'm trying to do Card Recovery Procedure for RMX2000 with MPM+ card. after inserting the USB key with LanConfigUtility.exe and Lan.cfg, and do the following.

I  press and hold down the Standby button while turning ON the RMX system. The Shelf Manager LEDs (ERR, RDY, ACT) turn ON and flicker rapidly. When the Shelf Manager LEDs begin to flash at a slower rate, wait 5  (also tried wait to 10 seconds) seconds before releasing the Standby button.

the problem that The Shelf Manager LEDs (ERR, RDY, ACT) are keep flash slowly while the HS leds on CPU and MPM+ card is keep blinking.

do i missing anything? is USB stick is mandatory? how to make sure that RMX detected the USB?

Please advise

[arun.nair]

the link given is still not working 

[SteffenBaierUK]

Hello Arun Nair,

welcome to the Polycom Community.

The original Link was posted back in 2011 and the last post on this was 2013.

I suggest you reach out to Polycom support if you need this urgently. I will try and get this updated if possible.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services