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RMX 2000--Call Disconnection Cause:mcu internal problem - 32112

drifter
Frequent Advisor

RMX 2000--Call Disconnection Cause:mcu internal problem - 32112

RMX 2000   V7.0.2.68  MPM+80*2  1024M

 

Endpoint:HDX 7000 *50  V2.6  / CMAD*10   CP 720P

 

I create a conference with 50*HDX 7000,10*CMAD ,After  about 25* HDX 7000 join the conference,the other radom Endpoint can not receive the video(black screen) ,then disconnected.it is the same to CMAD.

 

I check RMX 2000 ,find that:

Connection Status:
Call Disconnection Cause:mcu internal problem - 32112

 

all the endponit that recevie black screen,and disconnect has the same code---32112.

 

but when i create another conference ,then calling out or calling in ,it is ok to the endpoint which recevieing the black screen.

 

I don't konw what is porblem with RMX 2000,it make me crazy.Please help........

4 REPLIES 4
CP_NG
Visitor

Re: RMX 2000--Call Disconnection Cause:mcu internal problem - 32112

Things to check may be

-resource ports used by participants(CMAD,HDX)

-participants connection speed

-log  collector

 

 Based on the release notes 7.0.2(page 178/230), below is one of the limitations:

On RMX 2000 with MPM, "MCU Internal Problem - 32112" occurs during mini-load smoke on MPM when 20 video participants are connected at 384kbps.

 

http://downloads.polycom.com/bridging_collab/rmx/relnotes/RMX_Release_Notes_V7_0_2.pdf

 

Message 2 of 5
drifter
Frequent Advisor

Re: RMX 2000--Call Disconnection Cause:mcu internal problem - 32112

The media Card is MPM+80 *2

 

RMX 2000 has enough ports

 

participants are connected at 1024kbps.

 

Udating the sofeware of RMX 2000 to the latest version can solve the problem?

Message 3 of 5
drifter
Frequent Advisor

Re: RMX 2000--Call Disconnection Cause:mcu internal problem - 32112

On an RMX 2000 with two MPM+ cards, after several minutes participants could not connect due to MCU Internal Problem 32112 

 

-----As RMX_Release_Notes_V7_0_2.pdf said:it is correciton.May be not?

 

Message 4 of 5
drifter
Frequent Advisor

Re: RMX 2000--Call Disconnection Cause:mcu internal problem - 32112

The media Card is MPM+80 *2

 

RMX 2000 has enough ports

 

participants are connected at 1024kbps.

 

Udating the sofeware of RMX 2000 to the latest version can solve the problem?


On an RMX 2000 with two MPM+ cards, after several minutes participants could not connect due to MCU Internal Problem 32112 

 

-----As RMX_Release_Notes_V7_0_2.pdf said:it is correciton.May be not?

Message 5 of 5