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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-29-2015 07:47 PM

HP Recommended

I have inherited an unused RMX 2000 from a very unprofesional individual. i am now incharge of making this work. Our service contract is expired. i do not know the ip addresses or version of firmware on the RMX. i tried downloading a USB key and resetting the IP addresses that way but i think i am missing a step becasue i cannot connect to the RMX when i click connect in the manager. i am not sure what IP address i use for the RMX MCU manager either. i tried the control unit IP and the SHelf management IP but neither would let me connect. what am i doing wrong? without buying a service contract haha.

1 REPLY 1

‎09-30-2015 12:26 AM

HP Recommended

Hello SipermanDT,

welcome to the Polycom Community.

Setting up an RMX is something we offer training courses on and is not something a person never having worked on such equipment may be able to do without assistance from a professional.

 

There are Installation Guides available at the RMX support page => here <= that can be consulted but as you are struggling you may want to reconsider your decision and seek professional help from a Polycom partner.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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