Hello fm.rahmatov@ngmk.uz ,
Welcome to the Poly Community.
Usually, you would use the RMX Local Web Client (RMX Manager) matching the software version of your RMX but please be aware that Logs are not meant for untrained end-users and only Poly support can analyze these correctly.
What does Alcatel state about why the call was disconnected?
When using the above tool navigate to Administration > Tools > Logger Configuration and change the CS logs to include SIP messages for the CS logs.
For further questions, other volunteers can reply or contact Poly support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
----------------
If official support is required please check how to phone or open a case here
----------------
The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
----------------
⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
