• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

 

Hi Dears

 

I am facing an dial out issue with RMX 1500, whenever add new participant using H.323 and assign IP address then RMX try to connect then Video call dropped!

 

No issue for dial out when using ISDN.

 

on other hand, when try access the remote HDX unit and dial out RMX , its worked fine !

 

IP address is reachable from both side .

 

kindly help me !

 

 

3 REPLIES 3
HP Recommended

is the endpoint set to auto-answer?

 

AP

HP Recommended

Also - do you have a Gatekeeper? If so, try dialling participant using E.164 alias

 

AP

HP Recommended
if you are having a CMA in your video infra so make sure in the dial sites the same subnet is added in the subnet tha endpoint is having which is not connected. Regards Yash Pal
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.