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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-06-2014 02:53 AM

HP Recommended

Hello,

 

we have an RMX1500 with 15 Videoports.

 

i want to reserve ALL ports for a conference but i can only block 5. If i want to block more, i only get the above error message.

 

In addition, if i block 5 possible resources, i am still able to create a new different conference.

 

How can i block all resources for one conference in the reservations?

 

BR Richard Schmidt

8 REPLIES 8

‎11-06-2014 02:56 AM

HP Recommended

what are the components in your VC infra?

 

Do you have DMA in your VC infra?

 

BR

Yash Pal

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‎11-06-2014 03:23 AM

HP Recommended

Hi,

 

no, we have an old CMA. But we are not booking resources with the CMA. Usualy, we are not in the need for that.

 

BR Richard

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‎11-06-2014 03:33 AM

HP Recommended

Hello Richard Schmidt,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-06-2014 05:41 AM

HP Recommended

Hi,

 

thanks alot for your response.

 

here are the requested infos:

 

                                        CMA: 5.5.0.ER19

                                        RMX: 7.2.1.25

 

i hope that this will suffice.

 

BR Richard

Was this reply helpful? Yes No

‎11-06-2014 10:15 AM

HP Recommended

Hello Richard,

Your CMA is running a completely unpatched software and you should really look into getting this on the latest Patch level.

 

A similar situation for your RMX as 7.2.2 is the latest for this.

 

I suggest you look on our support page for the release notes for the latest available versions and then consider upgrading.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-10-2014 03:03 AM

HP Recommended

would new patch work for him?

 

Patches only carry new add on features introdued by OEM against older one but it can not change or impact basic features of product/server.

 

A new patch can be work if it is known issue which have hot fix in new version.

 

BR

Yash Pal

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‎11-10-2014 03:18 AM

HP Recommended

Hello Yash Pal,

 

it would be great if you would follow up your own post's for this and your other username as I have reminded you within this and other Polycom communities.

 

Failing to do so will not help anyone else and many of your original post’s indicated service affecting issues so I doubt the systems are still in that state.

 

In order to comment on your latest reply this user is using the GA Version of CMA 5.5 and has not applied any of the available Patches from our support page.

 

The latest publicly available would be patch 5 which list’s in its release notes:

 

  • Scheduling of multiple overlapping conferences that may be competing for bandwidth using an RMX fails with “ Insufficient MCU Resources”

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-10-2014 03:47 AM

HP Recommended

Hello

 

i will do this as soon as i have the necessary time.

 

Thank you in the meantime for your answers.

 

BR Richard

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