RMX 1500 Factory Reset

[AlexGood]

Hi, I can not access the RMX1500 because its password is forgotten.

Is there anyway that I can reset this device to its factory default?

Thank you

[SteffenBaierUK]

Hello @AlexGood ,

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

It also outlines to ensure you are using the community search prior to posting a new post

Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure you follow these

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Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[AlexGood]

Thanks Steffen, after I just to factory reset it, it goes into a reboot loop.

From the console output screen, it shows following logs:

--- 169.254.128.10 ping statistics ---
4 packets transmitted, 0 packets received, 100% packet loss
PING 169.254.128.10 (169.254.128.10): 56 data bytes
socket not connected!!
socket not connected!!
socket not connected!!
socket not connected!!
socket not connected!!
socket not connected!!
socket not connected!!

And then the switch will reboot...

Can you please help me if there is anyway to fix it? it is much appreciated.

[SteffenBaierUK]

Hello @AlexGood ,

In my role as a volunteer and Poly employee I cannot provide free support via the community,

Other volunteers can try and help you but if support is needed please work with our support team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier