RMX 1500 Factory Reset

AlexGood
Occasional Contributor

RMX 1500 Factory Reset

Hi, I can not access the RMX1500 because its password is forgotten.

Is there anyway that I can reset this device to its factory default?

Thank you

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: RMX 1500 Factory Reset

Hello @AlexGood ,

 

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

It also outlines to ensure you are using the community search prior to posting a new post


Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure you follow these

 

A community search finds >this< post


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 4
AlexGood
Occasional Contributor

Re: RMX 1500 Factory Reset

Thanks Steffen, after I just to factory reset it, it goes into a reboot loop.

From the console output screen, it shows following logs:

--- 169.254.128.10 ping statistics ---
4 packets transmitted, 0 packets received, 100% packet loss
PING 169.254.128.10 (169.254.128.10): 56 data bytes
socket not connected!!
socket not connected!!
socket not connected!!
socket not connected!!
socket not connected!!
socket not connected!!
socket not connected!!


And then the switch will reboot...

Can you please help me if there is anyway to fix it? it is much appreciated.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: RMX 1500 Factory Reset

Hello @AlexGood ,

 

In my role as a volunteer and Poly employee I cannot provide free support via the community,

 

Other volunteers can try and help you but if support is needed please work with our support team.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 4 of 4