Polycom RMX 2000 Product activation key

bav
Occasional Advisor

Polycom RMX 2000 Product activation key

Hello!

I just did factory reset of RMX 2000 and it asks Product activation key on initial setup. I checked it on Polycom.com website tool by serial number and found Key Code below the Serial Number field.

 

Is it the Product activation code or not? Once I put it to RMX it replied with invalid key.

 

Or should I check it somewhere else?

 

Thanks!  

 

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom RMX 2000 Product activation key

Hello @bav ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them >here< are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently.

 

Please do not simply mark them without any type of feedback. 

 

For your new issue, a quick search of our knowledge base finds >this< and >this<

 

If you still struggle, and no other volunteer has any additional info, please work with our support organization in your region.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 5
bav
Occasional Advisor

Re: Polycom RMX 2000 Product activation key

Hello!

Ok! I will!

 

Any thoughts concerning the subject?

 

 

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom RMX 2000 Product activation key

Hello @bav 

 

@did you read my whole reply?

 

via a mobile device 

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 4 of 5
Rtsin
Advisor

Re: Polycom RMX 2000 Product activation key

The activation key is calculated by Poly on the basis of the machine serial number, the license number provided, and the software version. Once you found the key invalid, first check its "spelling", then verify the software version.

Hope this helps.

Message 5 of 5