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Polycom RMX 1800 can't Factory Reset by USB . Please Help!

dung.nguyen@uc-tek.vn
Member
‎05-20-2021 02:13 AM
‎05-20-2021 02:13 AM

Polycom RMX 1800 can't Factory Reset by USB . Please Help!

Polycom RMX 1800 can't Factory Reset by USB . Please Help!

 

I can't connect to my mcu rmx 1800 device by ip address , i tried factory reset by usb to return to original state as per admin guide docs , but no success. i think it is hanging the boot process. please tell me how should i handle it?

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Long Hoang
Advisor
‎06-10-2021 02:54 AM
‎06-10-2021 02:54 AM

Re: Polycom RMX 1800 can't Factory Reset by USB . Please Help!

Hi,

 

Did you use FAT32 USB & 2.0 ?

I regularly use that type of usb and it works very well

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