IP version change on RPCS 1800

SOLVED
Rtsin
Advisor

IP version change on RPCS 1800

Hi experts,

 

We deployed IPv6 recently on our intranet. When I attempted to input ipv6 address on my rpcs1800 I found the IP version dropdown box is grey so the value could not be changed to "IPv4 & IPv6".

Any ideas for solving this problem? 

 

regards,

Rick

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
Rtsin
Advisor

Re: IP version change on RPCS 1800

FINAL solution.

Downgrade RMX 1800 to 8.5 or below. In SW version 8.5 the "IP Version" dropdown box is active and available to change. Set IPv6 address mode to "stateless" to finish the setup process and change it to "manual" later if you use fixed address instead. There are bugs in the software so errors may occur during the configuration process if you choose "manual" in initial setup. While finished setting upgrade the S/W to the version you desired. Remember NEVER perform Comprehensive Factory Restore in version 8.6 or above because it will change the "IP Version" back to "IPv4 only".

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Message 5 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP version change on RPCS 1800

Hello @Rtsin ,

 

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.


Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 5
Rtsin
Advisor

Re: IP version change on RPCS 1800

Thanks Steffen although I failed to find any posts titled "Read 1st" or such.

I tried to find related instructions in the AG, various versions. According to the document the "IP Version" dropdown box is active and the value could be changed to adopt the site situation, v4 or v6.

But on the web UI of my 3 set of RPCS1800s they are all grey. These 1800s have all different S/W versions: 8.7.5, 8.8.1 and 8.9.2. I tried RMX Manager, which doesn't work also.....But how I can activate the dropdown?

 

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP version change on RPCS 1800

Hello @Rtsin 

 

SteffenBaierUK_0-1646379993096.png

 

The next step would be contacting our support organisation

 

Best regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 4 of 5
Rtsin
Advisor

Re: IP version change on RPCS 1800

FINAL solution.

Downgrade RMX 1800 to 8.5 or below. In SW version 8.5 the "IP Version" dropdown box is active and available to change. Set IPv6 address mode to "stateless" to finish the setup process and change it to "manual" later if you use fixed address instead. There are bugs in the software so errors may occur during the configuration process if you choose "manual" in initial setup. While finished setting upgrade the S/W to the version you desired. Remember NEVER perform Comprehensive Factory Restore in version 8.6 or above because it will change the "IP Version" back to "IPv4 only".

Message 5 of 5