How to use XML API of RMX Manager

[Quang Phu]

Hi all,

I intend to use XML API to communicate with MCU.

I use Postman to send request

The LOGIN action seem works well, but other commands always return "User not found" with id 65561

So, did I miss anything?

Or what is solution for this

Thank you

[Quang Phu]

This is my full response I got

<RESPONSE_GENERAL>
<RETURN_STATUS>
<ID>65561</ID>
<DESCRIPTION>User not found</DESCRIPTION>
<YOUR_TOKEN1>-1</YOUR_TOKEN1>
<YOUR_TOKEN2>-1</YOUR_TOKEN2>
<MESSAGE_ID>-1</MESSAGE_ID>
</RETURN_STATUS>
<ACTION_TYPE>set_request</ACTION_TYPE>
</RESPONSE_GENERAL>

[FredMasson]

Hello

I ha ve the same problem . The login request return XML string with MCU_TOKEN and MCU_USER_TOKEN . And when i wan to use it for next request ( for example a <GET_STATE/> to get a keealive ) , the MCU return :

["ID"]=> string(5) "65561"
["DESCRIPTION"]=> string(14) "User not found"
["YOUR_TOKEN1"]=> string(1) "2"
["YOUR_TOKEN2"]=> string(1) "2"
["MESSAGE_ID"]=> string(2) "-1" 
["ACTION_TYPE"]=> string(11) "get_request" 

I see in release note for 8.4.2.

"BRIDGE16350
General Rest API: Failed to get Time from MCU due to (65611) Internal
communication error / (-1) Empty Response Arrived / (65561) User not
found.
V8.4.2

"

by i am in version 8.8.1.2157

have you a idea for resolve this problem ?

( User account define in MCU , Coding or Param for Protocol XML , etc ... )

Thks.

[FredMasson]

when i add in the header  ( "Connection: Keep-Alive\r\n" ) , i see now my session with my account in the Manager.

But the next "Post" end in timeout.

thks.

[SorenFleron]

Hi Fred and Quang

Did you ever get closer to a solution on this. Also working with XML API from Crestron to RPCS1830?

Be very much aware that your data is correct. Even a small glitch, like number of bytes not matching, will cause disconnect. The User Not found could be a mismatch in token and ID.

Will really like to hear more about your findings... 

BR Soren

[Jim-ZHang]

I need your help. I encountered the same problem. How did you solve the problem of token invalidation?

[Jim-ZHang]

How did you finally solve it?