FPGA burning failed on RMX 1800

Occasional Visitor

FPGA burning failed on RMX 1800

My RMX1800 suddenly has a bunch of problems as the picture below. It said that I need to update my software but the update screen tell me the FPGA burning has failed. How do I solve this problem?


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Polycom Employee & Community Manager

Re: FPGA burning failed on RMX 1800

Hello @tankhb123 ,


Welcome to the Poly Community.


This would need to come into our support organisation.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier



If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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