• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Using:

Hosting bridge - Polycom RMX 4000 - 7.7.0.158

Cisco VCS - Control and Expressway for Cisco Jabber Clients

 

Does anyone in the community currently use or have tested with using Cisco Jabber in video conferences hosted on an RMX bridge?

 

We have encountered a couple of known issues when using Jabber with RMX bridge. If using the Cisco "free" cloud for the server the client crashes after 1-2 minutes on a call hosted on RMX. Known bug with an assigned bug ID from Cisco. 

 

Recently we encountered when using the VCS control and expressway a call between Jabber and the RMX loses outbound video at exactly 15 minutes everytime. Jabber participant stays connected to the conference however all other connected sites cannot see their video after the 15 minute mark. Jabber participant must disconnect and reconnect to conference to make video work for another 15 minutes.

 

This does not happen on calls hosted on the Codian bridge; strictly on the RMX. 

 

Please provide any information you think might be helpful!

 

Thank you in advance! 

1 REPLY 1
HP Recommended

Follow up: Of all things it was a bad SFP on our switch, replaced this and tested multiple times. This correct our issue.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.