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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-18-2014 12:01 PM

HP Recommended

Hi All,

 

 

I recently downloaded the latest version of CMA desktop client, 5.2.6, and it installs just fine. When I load it and try to log in, it is checking with the system (RPRM) and trying gives me a message that there is an important update I must download, which is version 5.2.5. I get stuck in this loop stating that the critical software is older than the 5.2.6  I see where it is pulling the software from, which in the RPRM, which is version 5.2.5. How can I update this on my RPRM?

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2014 12:44 PM

HP Recommended

Hello D-M,

 

the same site that host's the CMA installer also host's the deployment package.

 

Please consult the RPRM admin guide if you have any follow up questions.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎08-18-2014 12:44 PM

HP Recommended

Hello D-M,

 

the same site that host's the CMA installer also host's the deployment package.

 

Please consult the RPRM admin guide if you have any follow up questions.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-18-2014 02:38 PM

HP Recommended

I found that page, and updated it. Thank you!

 

Was this reply helpful? Yes No

‎10-06-2014 03:23 AM

HP Recommended

On RPRM/CMA side you have to disable the particular software version to work with only

 

BR

Yash Pal

Was this reply helpful? Yes No

‎10-06-2014 03:33 AM

HP Recommended

Hello YashPal,

 

this post was already answered and the original poster verified that the reply given has fixed their issue.

 

Could please refrain from replying to such post's and please follow up your own outstanding posts as already reminded on various occasions within this and other community’s.

 

I will close this post to prevent such unnecessary replies


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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