CMA and Real Presense Software

[D-M]

Hi All,

I recently downloaded the latest version of CMA desktop client, 5.2.6, and it installs just fine. When I load it and try to log in, it is checking with the system (RPRM) and trying gives me a message that there is an important update I must download, which is version 5.2.5. I get stuck in this loop stating that the critical software is older than the 5.2.6  I see where it is pulling the software from, which in the RPRM, which is version 5.2.5. How can I update this on my RPRM?

Thanks!

[SteffenBaierUK · Accepted solution]

Hello D-M,

the same site that host's the CMA installer also host's the deployment package.

Please consult the RPRM admin guide if you have any follow up questions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[D-M]

I found that page, and updated it. Thank you!

[YashPal]

On RPRM/CMA side you have to disable the particular software version to work with only

BR

Yash Pal

[SteffenBaierUK]

Hello YashPal,

this post was already answered and the original poster verified that the reply given has fixed their issue.

Could please refrain from replying to such post's and please follow up your own outstanding posts as already reminded on various occasions within this and other community’s.

I will close this post to prevent such unnecessary replies

Best Regards

Steffen Baier

Polycom Global Services