CMA and Real Presense Software

SOLVED
D-M
Advisor

CMA and Real Presense Software

Hi All,

 

 

I recently downloaded the latest version of CMA desktop client, 5.2.6, and it installs just fine. When I load it and try to log in, it is checking with the system (RPRM) and trying gives me a message that there is an important update I must download, which is version 5.2.5. I get stuck in this loop stating that the critical software is older than the 5.2.6  I see where it is pulling the software from, which in the RPRM, which is version 5.2.5. How can I update this on my RPRM?

 

Thanks!

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: CMA and Real Presense Software

Hello D-M,

 

the same site that host's the CMA installer also host's the deployment package.

 

Please consult the RPRM admin guide if you have any follow up questions.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: CMA and Real Presense Software

Hello D-M,

 

the same site that host's the CMA installer also host's the deployment package.

 

Please consult the RPRM admin guide if you have any follow up questions.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
D-M
Advisor

Re: CMA and Real Presense Software

I found that page, and updated it. Thank you!

 

Message 3 of 5
YashPal
Valued Contributor

Re: CMA and Real Presense Software

On RPRM/CMA side you have to disable the particular software version to work with only

 

BR

Yash Pal

BR
Yash
Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: CMA and Real Presense Software

Hello YashPal,

 

this post was already answered and the original poster verified that the reply given has fixed their issue.

 

Could please refrain from replying to such post's and please follow up your own outstanding posts as already reminded on various occasions within this and other community’s.

 

I will close this post to prevent such unnecessary replies


Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5