voyager focus uc stopping sound and run it over and over again

Frequent Visitor

voyager focus uc stopping sound and run it over and over again

I have a Plantronics voyager focus uc hedset. Wihout mic it working fine but when I join to call/start using microphone, hedset stop sound for half sec and start it for half sec over and over again. On others computers same problem. Earlier I can connect it to laptop via micro USB cable and headphones and mic work good but now even that doesn't help. My question is: what i should to fix it.  I don't know  where put this subject
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Polycom Employee & Community Manager

Re: voyager focus uc stopping sound and run it over and over again

Hello @i4nihon,


 Welcome to Poly Community.


Your post is still lacking lots of BASIC/MINIMUM details.

We urge you to always include basic details before posting any query so that information exchange is as swift as possible.

But as a  basic advise you to connect headset via BT600 dongle and not over the internal Bluetooth radio of PC to get optimum audio on calls and multimedia programs. You can refer to this link to know more about the importance of BT600. It will also be good idea to update the headset and BT600 firmware to rule out issues due to bugs with older firmware.

If you need more help then please open a ticket by sending email to headsetsupport@poly.com to get further assistance.


Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".
 The title Admin is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.


Best Regards,


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