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does not working in low temperature

sir_michu
Occasional Visitor
‎05-04-2022 08:59 AM
‎05-04-2022 08:59 AM

does not working in low temperature

Hello,

I have realize that in low temperature my PLT 5200 doesnt` working.

I connected whit another phones, (Samsun, iPhone) but effect is the same. Someone who in on the other hand doesn`t hear me. Additional I hear myself echo.

 

some have the same problem?

 

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Poly Farhan
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎05-04-2022 10:20 PM
‎05-04-2022 10:20 PM

Re: does not working in low temperature

Hello @sir_michu,

 

Welcome to the Poly community. 

Does this happen only when the headset is being used in Low temperature? 

Also, Have you tried updating headset's firmware and/or  disabling smart sensors ?

 

You may also try re-pairing the headset with your smartphone and see if that helps in improving the situation. 

If these steps do not help, please work with our support team for further assistance. 

Regards,

Farhan Siddiqui
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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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