bluetooth connection issues PLANTRONICS Voyager Legend everyday same time

Occasional Visitor

bluetooth connection issues PLANTRONICS Voyager Legend everyday same time

I currently have a PLANTRONICS Voyager Legend, and a motorola one 5g uw.


in the past I have used another voyager legend, a voyager pro+, another pro+, another pro+, and a voyager pro. all the way back to 2010.

my previous phones have been:

Motorola Z play (warranty replacement bad battery)

Motorola Z play 

droid turbo

droid 3

a samsung phone (for work) that I don't remember the model.


every phone and every one of these bluetooth headsets have had the same weird issue. somewhere between the hours of 3-6 pm my bluetooth headset will randomly (during calls) disconnect and connect but only during conversation. no other times of day, and the headsets have 6 or 7 hours of runtime left. I don't talk on the phone a lot now, but this was more of a problem when I used to work (retired).


I generally have to turn the headset off and continue the call on speaker phone. once again this only happens in late afternoon, and stops around 6ish. does not matter where I am at the time.


anyone heard of this? anyone know the cause?

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Polycom Employee & Community Manager

Re: bluetooth connection issues PLANTRONICS Voyager Legend everyday same time

Hello @Flinx ,


Welcome to the Poly Community.


The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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