Re: Voyager Pro UC v2 - Firmware Update Issue

Stealth128 · ‎03-07-2023

I've Plantronics Hub installed and it's having issue updating my Voyager Pro UC v2's firmware.

It's basically stating "Unsupported Firmware Version" and contact Plantronics Support.

Product ID: 0106

Current Firmware: v60

Intended to install Firmware: v97

I have tried to update the firmware from both Mac and PC, and were unsuccessful.

Thank you in advance,

Andrew

SteffenBaierUK · ‎03-08-2023

Hello @Stealth128 ,

Welcome to the Poly Community.

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Stealth128 · ‎03-09-2023

Thanks @SteffenBaierUK. I have created a support ticket - crossing all fingers and toes that I'll hear something back from them.