Voyager Focus UC laptop mic quality issue

Occasional Visitor

Voyager Focus UC laptop mic quality issue

Hi all,


I have recently purchased a voyager focus UC, which works really well on my desktop, which runs Windows 10 (so I guess there are no problems with headset).


However, when I use my brand new Dell XPS 17 9710, the audio sounds grainy and a bit distorted. It's relatively mild but it's definitely noticeable compared with my desktop.

This is particularly problematic because I use dictation software, which is main reaon I bought headset, and it affects accuracy.


Windows 11

Using BT700

Firmware V713

All drivers up to date. I've disconnected, restarted and reconnected. 

Troubleshooter finds no problem.

Have turned off audio enhancements. 

Have made default device in device manager.


Any ideas would be gratefull received. Let me know if further details helpful?





Message 1 of 3
Polycom Employee & Community Manager

Re: Voyager Focus UC laptop mic quality issue

Hello @Matt_Hartley ,


Welcome to the Poly Community.


Most likely down to intel smart sound technology. I suggest you do a community search.


The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Occasional Visitor

Re: Voyager Focus UC laptop mic quality issue

Thanks very much for the reply. I tried disabling the driver then restarting, but no improvement of input audio, still distorted...


Any other ideas anyone? Will raise a ticket as well.

Message 3 of 3