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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-18-2022 03:23 AM

HP Recommended

Hi all,

 

I have recently purchased a voyager focus UC, which works really well on my desktop, which runs Windows 10 (so I guess there are no problems with headset).

 

However, when I use my brand new Dell XPS 17 9710, the audio sounds grainy and a bit distorted. It's relatively mild but it's definitely noticeable compared with my desktop.

This is particularly problematic because I use dictation software, which is main reaon I bought headset, and it affects accuracy.

 

Windows 11

Using BT700

Firmware V713

All drivers up to date. I've disconnected, restarted and reconnected. 

Troubleshooter finds no problem.

Have turned off audio enhancements. 

Have made default device in device manager.

 

Any ideas would be gratefull received. Let me know if further details helpful?

 

Thanks

 

Matt

2 REPLIES 2

‎11-18-2022 04:48 AM

HP Recommended

Hello @Matt_Hartley ,

 

Welcome to the Poly Community.

 

Most likely down to intel smart sound technology. I suggest you do a community search.

 

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-18-2022 09:03 AM

HP Recommended

Thanks very much for the reply. I tried disabling the driver then restarting, but no improvement of input audio, still distorted...

 

Any other ideas anyone? Will raise a ticket as well.

Was this reply helpful? Yes No
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