Voyager Focus UC ANC causes feedback in left ear.

Occasional Visitor

Voyager Focus UC ANC causes feedback in left ear.

I've recently started using Voyager Focus UC headphones paired with BT700.


(Firmware v.713)


The headset worked fine for a few days but now has a series of intermittent faults.


I've had a few challenges with either no volume coming through the headset and just a clicking noise when Bluetooth is turned on, or the microphone working and no volume coming through the headset.


That seems to have resolved itself but there is a further problem - when ANC is turned on I get a 'screaming' feedback in my ear.  If I turn ANC off it goes, but no sound comes through the left ear.


Has anyone experienced this fault or can provide feedback as to how it could be resolved.

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Poly Mukesh
Polycom Employee & Moderator

Re: Voyager Focus UC ANC causes feedback in left ear.

Hello @Barry1 


Welcome back to Poly Community !!


This requires further investigation, hence we would suggest you open a support ticket with us.



Best Regards,
Mukesh Kumar

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