Voyager Focus 2 not appearing to turn on correctly all the time.

[jimmy987]

I have a new Voyager Focus 2 and I've noticed that when I switch it on, sometimes I don't hear the "Power On" , etc messages and the noise cancellation doesn't come on (it's enabled on the switch) but phone & laptop show it as connected; I can play music but I hear nothing.

Usually a couple of attempts at turning off and then back on get's it working and I have no issues after that; it works fine.

If this some kind of feature or is something wrong? (Feeling a bit like the latter).

Firmware on the headset and dongle are up to date.

Thanks!

[ahudecz]

I have the exact same problem, would appreciate some help from the support team

[SteffenBaierUK]

Hello @ahudecz ,

Welcome to the Poly Community.

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier