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‎05-27-2023 01:00 PM

HP Recommended

My new Voyager Focus 2 headset frequently switches from stereo to mono and back.  I used the Plantronic Hub to update the drivers/software on the headset and USB, but the problem continues?

 

What might be causing this, and how do I fix it?

 

Sean

4 REPLIES 4

‎05-30-2023 03:17 AM

HP Recommended

Look at your USB dongle. If it shines purple it means it is in audio streaming mode and has best quality. If it is blue - it is in headset mode and the audio quality will be reduced.

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‎05-31-2023 03:56 PM

HP Recommended

Thank you, Greg.  It is blue, not purple.  How do I change this setting?

 

Sean

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‎06-01-2023 04:05 AM

HP Recommended

As I know the headset selects automatically the mode. If the mic is enabled (i.e. on a call, recording or speaking) it will be blue.

If you quit a call and start streaming audio, it should be purple.

 

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‎06-02-2023 07:53 AM

HP Recommended

Thank you, Greg.  The USB hasn't ever been purple, only blue.  I searched the software for a setting to adjust this but haven't found any.  Poly support wasn't helpful; they just told me to return it to Amazon.

Regards,
Sean

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