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Voyager Focus 2 Changes Audio Quality with Mic On

YorForger
Occasional Visitor

Voyager Focus 2 Changes Audio Quality with Mic On

I am trying to troubleshoot an issue when I listen to my headset.  I frequently change between listening to music and being on calls on Teams.  I have the recent issue is my headset will say "Mute On" when I'm done with a call (fine) but then it doesn't change back to the stereo quality music.  The only way I can get it to go back to stereo is to disable the headset mic in the sound control panel.  I don't want to have to do that as I never had to in the past and it will be frustrating every time I have a call or finish one.  Did a recent update mess with the mic settings?  For reference:

 

Headset Software: 0.0.787.4266

BT700 dongle: 0.0.550.3389

Attached is a screenshot of my disabled mic on my headset

 

Thank you!

 

1 REPLY 1
7elmy
Occasional Visitor

Re: Voyager Focus 2 Changes Audio Quality with Mic On

I'm facing the same issue. Whenever any application is using my mic, the sound quality turns mono, then it switches back to stereo only when I change my default mic to any other.

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