I recently got the Voyager 8200 US headset. When I set it up for the first time with Poly Lens I was able to see the Voyager 8200 UC in the app on the right side of the screen, I could click on the Voyager 8200 UC and I could see all the settings for the headset. After using it a couple times it would not connect to the PC anymore. I was connecting to the PC via the BT700 USB C adaptor. I tried to re-pair the headset and now all I see on the app is the BT700, I no longer see the Voyager 8200 UC and I cannot see/change the settings. I have tried uninstalling and reinstalling the software and there was not change. I tried installing the software on another PC and still the only thing that shows up in the app is the BT700 not the Voyager 8200 UC
Same issue here, same headset. Poly Lens saw my headset fine on my old Intel mac, but on my new M1, it refuses to detect it. The headset connects fine to the Bluetooth and is perfectly usable - but I cannot change settings.
It would be great if someone at least acknowledged this problem!
Hello @stanbsky and @PowerDr ,
Welcome to the Poly Community.
The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
If official support is required please check how to phone or open a case here
----------------I have the same problem. Can anyone help us?
Hello @Miguel Lago
@SteffenBaierUK wrote:
...
The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.
...
If official support is required please check how to phone or open a case here
----------------Just to confirm the same problem here, MacBook Pro M1, Ventura 13.2.1.
Hello @freznice
We can only advice the same as we did before. Please contact our support team.
The community is run by volunteers only
Best Regards
Steffen Baier
If official support is required please check how to phone or open a case here
----------------Case 34548987 opened.
Just to clarify, the problem reproduces only when the headset is connected directly to MacBook bluetooth. When connected via Poly USB Adaptor then the headset shows up in Poly Lens app correctly.
Hello @freznice
pretty sure this is working as designed as the communication to Lens Cloud comes via our USB dongle and the Lens Desktop software.
Best regards
Steffen Baier
If official support is required please check how to phone or open a case here
----------------Mine did work just fine when I first got it, the Headset showed up while using the dongle, it worked for three days and then it didn't show up and has not shown up since then while on the dongle. It only shows up when on USB