Hello @nathanbrisk ,
Welcome to Poly Community.
The headset model is equipped with mic. which is rated to function in temperature below 0 degrees. If you are facing issues then we suggest you to raise a technical ticket with our support teams so that they can assist you accordingly.
Troubleshooting or providing support via the community is outside the scope for myself as an Poly employee. Please raise a ticket with Poly Technical Support.
You should provide the following details to our tech support while raising a ticket:
• Video of issue if possible as it will help visualize the issue.
• Serial number and firmware version of headset/speaker/USB dongle when issue is noticed.
• Is issue from day one or recently started?
Best Regards,
Bhupender Thakur
Please ensure you always check the FAQ's.
Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".
This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
