Voyager 5200 and Plantronics Hub/Poly Lens

Occasional Contributor

Voyager 5200 and Plantronics Hub/Poly Lens

I have a couple of Voyager 5200 headsets - both came with the BT700 dongles and both have Dec 22 build dates with Jan 2025 warranty dates. My headset is marked Poly, while my wife's is marked Plantronics.

We have identical Android phones. She downloaded the Plantronics Hub on her phone and the app identified her headset and allowed her to modify settings.

My phone, on the other hand, won't identify the headset and the Hub app says "Select a Device" and,  when the 5200 is selected, gives me two options - How do I? and Buttons & Lights. The hamburger (three lines top right) gives me the Menu and two apps BackBeat FIT companion and BackBeat GO 3. Closing the sidebar returns me to the main screen but instead of the select a device I get Learn_about_separator. Selecting that allows me to select the 5200 again but nothing more.

OK, so I figured that there is an issue with that app and my phone (although I couldn't figure out why), so I headed over to my laptop, paired the headset and fired up Poly Lens - it doesn't find the headset. I plug in the BT700, it finds that and the 5200 shows up and allows me to change settings, but as soon as I unplug the BT700 and connect the 5200 directly via BT, it is grayed out.


What am I doing wrong? Otherwise, the headset works perfectly.

I haven't tried it with my wife's phone or with one of my Focus 2 headsets without the dongles. The Focus2s work fine with the BT700 dongles and the Poly or hub software.


Any thoughts?



Message 1 of 4
Occasional Visitor

Re: Voyager 5200 and Plantronics Hub/Poly Lens

Same problem

Message 2 of 4
Occasional Contributor

Re: Voyager 5200 and Plantronics Hub/Poly Lens

Very odd. Good to know that I'm not alone, but it is disturbing that nobody else (like Poly) has responded.

Message 3 of 4
Polycom Employee & Community Manager

Re: Voyager 5200 and Plantronics Hub/Poly Lens

Hello @CharlesB  and @rigiy21 ,


Welcome to the Poly Community.


The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Message 4 of 4