I have a couple of Voyager 5200 headsets - both came with the BT700 dongles and both have Dec 22 build dates with Jan 2025 warranty dates. My headset is marked Poly, while my wife's is marked Plantronics.
We have identical Android phones. She downloaded the Plantronics Hub on her phone and the app identified her headset and allowed her to modify settings.
My phone, on the other hand, won't identify the headset and the Hub app says "Select a Device" and, when the 5200 is selected, gives me two options - How do I? and Buttons & Lights. The hamburger (three lines top right) gives me the Menu and two apps BackBeat FIT companion and BackBeat GO 3. Closing the sidebar returns me to the main screen but instead of the select a device I get Learn_about_separator. Selecting that allows me to select the 5200 again but nothing more.
OK, so I figured that there is an issue with that app and my phone (although I couldn't figure out why), so I headed over to my laptop, paired the headset and fired up Poly Lens - it doesn't find the headset. I plug in the BT700, it finds that and the 5200 shows up and allows me to change settings, but as soon as I unplug the BT700 and connect the 5200 directly via BT, it is grayed out.
What am I doing wrong? Otherwise, the headset works perfectly.
I haven't tried it with my wife's phone or with one of my Focus 2 headsets without the dongles. The Focus2s work fine with the BT700 dongles and the Poly or hub software.
Very odd. Good to know that I'm not alone, but it is disturbing that nobody else (like Poly) has responded.
Hello @CharlesB and @rigiy21 ,
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