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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-20-2023 11:28 AM

HP Recommended

I have a Voyager 5200 UC that I really like.  In recent weeks, I have noticed my range is much reduced.  Straight line with no obstructions of less than 25 feet.  I have reset to factory settings and made sure I have the latest firmware.  Anyfixes?

2 REPLIES 2

‎02-28-2023 02:30 PM

HP Recommended

The just released update to the BT700 dongle makes the connection very spotty and the connection is very unstable.  It was bad at times before, but now is unusable.  Please fix this.

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‎03-01-2023 12:58 AM

HP Recommended

Hello @FM2 and @K-man  ,

 

Welcome to the Poly Community.

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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