Voyager 4320 laptop connection issues

Occasional Visitor

Voyager 4320 laptop connection issues

My 4320 has been working great with the wireless dongle as I take calls.  However, with a recent laptop upgrade the 4320 says it is connected.  The lights come on the dongle.  It's recognized in MS Teams as a device, but when I switch to it, Teams says my device has no audio or mic.   I have to completely shut down my computer and unplug the dongle to wipe the cache before it will work again.  If i think turn the headset off at some point and use it later it happens all over again.


I'm on the latest firmware according the the iOS app.

Please help.

Message 1 of 2
Poly Mukesh
Polycom Employee & Moderator

Re: Voyager 4320 laptop connection issues

Hello @che40000 


Greetings from Poly.


This case requires further investigation since there are multiple factors involved.


Hence, we suggest raising a support ticket with Poly.



Best Regards,
Mukesh Kumar

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

Message 2 of 2