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Voyager 4320 laptop connection issues

che40000
Occasional Visitor
‎03-15-2022 03:19 PM
‎03-15-2022 03:19 PM

Voyager 4320 laptop connection issues

My 4320 has been working great with the wireless dongle as I take calls.  However, with a recent laptop upgrade the 4320 says it is connected.  The lights come on the dongle.  It's recognized in MS Teams as a device, but when I switch to it, Teams says my device has no audio or mic.   I have to completely shut down my computer and unplug the dongle to wipe the cache before it will work again.  If i think turn the headset off at some point and use it later it happens all over again.

 

I'm on the latest firmware according the the iOS app.

Please help.

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Poly Mukesh
Polycom Employee & Moderator Polycom Employee & Moderator
Polycom Employee & Moderator
‎03-20-2022 11:15 PM
‎03-20-2022 11:15 PM

Re: Voyager 4320 laptop connection issues

Hello @che40000 

 

Greetings from Poly.

 

This case requires further investigation since there are multiple factors involved.

 

Hence, we suggest raising a support ticket with Poly.

 

 

Best Regards,
Mukesh Kumar

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