I have the Poly 4320 Voyager. My problem. When I turn off the headset there is no more audio message "Headset offline". Connected devices still remain connected.
I did a software update on the headset using the Poly app. After that it worked again. But not for long. Now I have the problem again.
Connected devices are an iPhone 12 and an Air M1 with 12.5
Welcome to Poly Community !!
This requires further investigation, hence we would suggest you to open a support ticket with Poly.
I have the same issue with mine as well. I already updated the software and tried to pair the dongle with the headset again, but the same issue.
Hello @Ronald Arce ,
as already explained by my colleague, the best and quickest way forward is to contact our Support organization as the community is run by volunteers only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------