Voyager 4320 Headset no longer turns off

Occasional Visitor

Voyager 4320 Headset no longer turns off


I have the Poly 4320 Voyager. My problem. When I turn off the headset there is no more audio message "Headset offline". Connected devices still remain connected.

I did a software update on the headset using the Poly app. After that it worked again. But not for long. Now I have the problem again.

Connected devices are an iPhone 12 and an Air M1 with 12.5

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Poly Mukesh
Polycom Employee & Moderator

Re: Voyager 4320 Headset no longer turns off

Hello @Vival 


Welcome to Poly Community !!


This requires further investigation, hence we would suggest you to open a support ticket with Poly.


Best Regards,
Mukesh Kumar

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

Message 2 of 4
Ronald Arce
Occasional Visitor

Re: Voyager 4320 Headset no longer turns off

Hi there,

I have the same issue with mine as well. I already updated the software and tried to pair the dongle with the headset again, but the same issue.

Message 3 of 4
Polycom Employee & Community Manager

Re: Voyager 4320 Headset no longer turns off

Hello @Ronald Arce ,


as already explained by my colleague, the best and quickest way forward is to contact our Support organization as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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