Logo

Voyager 4320 - Double Mute on/off in MS-Teams when Plantronics Hub running

Bumpelkopf
Occasional Visitor

Voyager 4320 - Double Mute on/off in MS-Teams when Plantronics Hub running

Hello,

 

I got some issue with my Poly Voyager 4320 headset. It's connected to a windows pc by the poly BT700 USB-C bluetooth dongle.

 

If I use it in a MS-Teams-Meeting and i want to unmute myself by using the unmute button on the headset, it unmutes only short time (1 second) and then goes back to mute immediatley. I found out the following:

 

- the problem only appears in Teams (e.g. Skype is no problem)

- it only appears if plantronics hub or poly lens is running

- second time pushing the unmute button, it always works

- same problem when muting --> sometimes i have to push twice to mute

 

I think there's some kind of double trigger when i push the button.

 

Does someone else has this kind of problem? Any solution?

Message 1 of 2
1 REPLY 1
Poly Mukesh
Polycom Employee & Moderator

Re: Voyager 4320 - Double Mute on/off in MS-Teams when Plantronics Hub running

Hello @Bumpelkopf 

 

Welcome to Poly Community !!

 

Please go through the following steps which are necessary to ensure these functions are supported, either for non-Teams certified or Teams certified headsets.

 

Non-Teams certified personal devices:

 

1. Poly HUB software has to be installed

2. Skype for Business process has to be closed completely as it otherwise takes priority of these functions

3. The green tick for "Connected" to Microsoft Teams has to be visible in HUB's internal softphone list. (HUB>Settings>Softphones)

4. The co-existence mode of the user has to be set to "Teams Only" mode on the admin level. Call control functions to Teams are not supported if the account is set to another mode such as "Islands" mode.

 

Teams certified personal devices: 

 

1. Poly HUB software does NOT have to be installed

2. Skype for Business process has to be closed entirely as it otherwise takes priority of these functions

3. The co-existence mode of the user has to be set to "Teams Only" mode on the admin level. Call control functions to Teams are not supported if the account is set to another mode such as "Islands" mode.

 

NOTE: Call control functions of Teams-certified devices are also supported if the system is set up for non-Teams-certified devices.

 

More info on the mentioned co-existence modes can be found via Microsoft's knowledgebase:

https://docs.microsoft.com/en-us/microsoftteams/teams-and-skypeforbusiness-coexistence-and-interoper...

 

 

Best Regards,
Mukesh Kumar

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

Message 2 of 2