Voyager 4220 Drops all audio during Teams

Adam in DC · ‎11-22-2022

I have about 30 of these units - about 2 years old. 4220 headset with the Voyager Base CD. During Teams calls - the headset loses incoming and outgoing audio. Battery is at 75%

If I'm in an office, I can change the devices. If I'm in a more public space, I will need to leave the call and rejoin - and audio is restored.

Software Version: 614 on headset and 438 on base. Lens version 1.1.21

I've put in one ticket on one unit thus far - and Poly Support indicated that they'd send a new unit, but are out of stock (which is odd since it's in reseller stock).

Any ideas on dealing with this issue?

SteffenBaierUK · ‎11-22-2022

Hello @Adam in DC

A reseller may have brand new hardware in stock to sell but an RMA comes from Poly stock and this may be depleted.

Please bear with us

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Voyager 4220 Drops all audio during Teams

Voyager 4220 Drops all audio during Teams

Re: Voyager 4220 Drops all audio during Teams