Voyager 4220 Drops all audio during Teams

Adam in DC
Trusted Contributor

Voyager 4220 Drops all audio during Teams

I have about 30 of these units - about 2 years old.  4220 headset with the Voyager Base CD.  During Teams calls - the headset loses incoming and outgoing audio.  Battery is at 75%


If I'm in an office, I can change the devices.  If I'm in a more public space, I will need to leave the call and rejoin - and audio is restored.  


Software Version:  614 on headset and 438 on base.  Lens version 1.1.21


I've put in one ticket on one unit thus far - and Poly Support indicated that they'd send a new unit, but are out of stock (which is odd since it's in reseller stock).  


Any ideas on dealing with this issue?


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Polycom Employee & Community Manager

Re: Voyager 4220 Drops all audio during Teams

Hello @Adam in DC 


A reseller may have brand new hardware in stock to sell but an RMA comes from Poly stock and this may be depleted.


Please bear with us


Best Regards


Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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