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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-21-2022 04:47 AM

HP Recommended

Hello all,

I work as a technical support for our company. We all use Plantronics Voyager Focus UC for our work (we receive calls from our shops when they have technical issues).

 

Anyway we are now hiring new employees and we need to somehow be able to use two Plantronics Voyager focus UC headphones on one PC (one will be main headset that will be used by senior specialist and the other one will be worn by new employee). Is there a way to set them up so only one headset is picking up microphone a sound from the person that is calling us and the other headset is purely used for listening on the call?


We use Workspace Desktop Edition from Genesys to connect these calls to us.
Will it work if I connect both usb headsets and then in windows - sound disable microphone for the secondary headset? Or am I just simplifying it and I would need a third party product - if any exist?

Also, I know about D112 Y training adapter (example) but we don´t want to use wired headphones.

 

Thanks

1 REPLY 1

‎07-22-2022 03:27 AM

HP Recommended

Hello @TomiSVK ,

 

Welcome to the Poly Community.

 

I believe this is a restriction of the OS aka Microsoft and I believe Apple does not allow two connections via Bluetooth.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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