The audio quality loses after first call using Teams

babak
Occasional Visitor

The audio quality loses after first call using Teams

I have Voyager focus BT600 and using windows 11. When I start to listen to a music it is good but as soon as I get a call in Microsoft Teams, the audio loses and I listen humming sound the whole day, even if I turn off and on the Voyager. 

 

Is there any workaround for that ? 

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2 REPLIES 2
Poly Mukesh
Polycom Employee & Moderator

Re: The audio quality loses after first call using Teams

Hello @babak 

 

Greetings from Poly.

 

The best experience can be obtained by using a BT600 USB adapter with the Voyager Focus UC. So please make sure you are using the BT600 adapter on the PC.

 

Additionally, you should keep the device updated to the latest firmware, and if you are still experiencing the issue, please submit a support ticket to Poly. 

 

Best Regards,
Mukesh Kumar

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

Message 2 of 3
babak
Occasional Visitor

Re: The audio quality loses after first call using Teams

I am using "BT600 USB adapter" and also the Voyager app for windows is installed. 

 

Latest updated are also installed. 

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