Hello @babak
Greetings from Poly.
The best experience can be obtained by using a BT600 USB adapter with the Voyager Focus UC. So please make sure you are using the BT600 adapter on the PC.
Additionally, you should keep the device updated to the latest firmware, and if you are still experiencing the issue, please submit a support ticket to Poly.
Best Regards,
Mukesh Kumar
Please ensure you always check the FAQ's.
Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".
This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
