Problems since latest Firmware-Update on BT700 (v.693)

[MaBr]

Hello,

we are currently experiencing massive problems since the latest firmware Update on the BT700 (v.693) which was installed yesterday via Plantronics Hub. Since then the microphone on our Headsets (Voyager Focus UC and Focus 2) stops working. There is no clear pattern. In one moment it works, suddenly it stops working. There is no microphone strike-out/level in the microphone settings in Windows.

If we close the Plantronics Hub it seems to work again, but then we can not use the buttons on the Headsets for accepting calls etc.

Did anyone else experiencing the same issue?

[SteffenBaierUK]

Hello @MaBr ,

Welcome to the Poly Community.

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[benjamin.sonnek@aeropump.de]

Yes, I can confirm the problem.

I will contact support.

For those who not applied the update yet: don't do it.

[benjamin.sonnek@aeropump.de]

...update...

seems the phone audio is only disrupted when i pick up the call with the function button on the headset.

When i place calls or pick calls with the mouse the phone audio works.

Support is on the case.

I use Jabber.

[S.Bahn]

Same problem.

poly 4320 + bt700

[SteffenBaierUK]

---

@SteffenBaierUK wrote:

Hello @S.Bahn ,

Welcome to the Poly Community.

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

---

[S.Bahn]

Thank you for the advice. I created a case yesterday. I got no answer to my question.

The only reaction was:

"Dear Customer,

Thank you for contacting Poly Global Customer Support:

Based on your recent request, we have opened Case ##### .......
......we will be in touch with you soon.

Poly Global Customer Support Team"