Hello @e1b3k
you are completely entitled to do what you want but if you seek help I suggest working directly with our support organization as the specialists in their teams will be able to solve this for you one way or another.
This is the quickest and most direct way and if you do not believe this I am unable to comment further.
Only the direct manufacturer support team will be able to diagnose the issue and by directly contacting my employer we should find the root cause. You and @poly voyager 4220 UC may have faulty hardware and an RMA will get you a working device. This way you help our support organization identify an issue we can rectify and help others.
If you rather choose and wait for some random other volunteer or guest to respond in days or weeks to come feel free to do so.
Again I am trying to help you in responding in the 1st place and joining your post to the other existing post only started a few days ago.
Best regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
