Hello @Webtramp and all others,
this community forum is not connected to our support organisation and al Poly employees in this community are just volunteers.
If you require an update in a timely manner please work with our official support organisation.
If official support is required please check how to phone or open a case here----------------
The workaround shared by my colleague should help in improving the situation.
In case you need further assistance, please raise a ticket with our official support Team.