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Poly Voyager Focus 2 MS Teams certified head set Micophone's sound quality

bhayduko
Occasional Visitor

Poly Voyager Focus 2 MS Teams certified head set Micophone's sound quality

I'm having similar issue with Poly Voyager Focus 2 MS Teams certified head set.  Micophone's sound quality is very bad. The speakers sound is great, but when I talk though the microphone the participants are not hearing me very well. I did several test calls in Teams and I'm not happy with the sound quality. It sounds very low I would say. I tried different configuration changes like disabling automatic adjustment of mic sensitivity in Teams, with no luck to improve it. Running latest firmware updates on both headset and bluetooth dongle. Going to the sound settings I can see the same configuration as you mentioned with 1 sound chanel which is greyed out and can't be changed.

What about the others, are you suffering from poor microphone quality with MS Teams?

2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly Voyager Focus 2 MS Teams certified head set Micophone's sound quality

Hello @bhayduko ,

The community contains individual sections dealing with the different products we offer Voice, Audio/Video, UC Infrastructure, or Others.

Your post or the post you replied to was placed into an incorrect section for a completely unrelated product and has therefore already been moved.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
reeskey
Occasional Visitor

Re: Poly Voyager Focus 2 MS Teams certified head set Micophone's sound quality

I also had the bad Bluetooth Hands Free Telephony out of the box, but when I used the Plantronics Hub driver software to update my firmware (I'm writing in February 2023), the available profiles updated to PLT Focus Hands-Free AG Audio, and the sound quality was back to HD digital.  Leaving this post reply here in case this comes up for anyone else!

If you're on a work computer where they shut off your ability to install software, I think it's worth it to put in a call to tech support to request/beg that they install the Plantronics Hub driver software.  It's night and day.  

Message 3 of 3