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Poly Voyager Focus 2 MS Teams certified head set Micophone's sound quality

bhayduko
Occasional Visitor
‎03-10-2022 07:13 AM
‎03-10-2022 07:13 AM

Poly Voyager Focus 2 MS Teams certified head set Micophone's sound quality

I'm having similar issue with Poly Voyager Focus 2 MS Teams certified head set.  Micophone's sound quality is very bad. The speakers sound is great, but when I talk though the microphone the participants are not hearing me very well. I did several test calls in Teams and I'm not happy with the sound quality. It sounds very low I would say. I tried different configuration changes like disabling automatic adjustment of mic sensitivity in Teams, with no luck to improve it. Running latest firmware updates on both headset and bluetooth dongle. Going to the sound settings I can see the same configuration as you mentioned with 1 sound chanel which is greyed out and can't be changed.

What about the others, are you suffering from poor microphone quality with MS Teams?

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎05-01-2022 03:08 AM
‎05-01-2022 03:08 AM

Re: Poly Voyager Focus 2 MS Teams certified head set Micophone's sound quality

Hello @bhayduko ,

The community contains individual sections dealing with the different products we offer Voice, Audio/Video, UC Infrastructure, or Others.

Your post or the post you replied to was placed into an incorrect section for a completely unrelated product and has therefore already been moved.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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