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Poly Voyager 5200 UC - Charging case not charging headset

lindros99
Occasional Visitor
‎11-22-2022 04:23 PM
‎11-22-2022 04:23 PM

Poly Voyager 5200 UC - Charging case not charging headset

New charge case - waited months for it. Produced Oct 2022. Headset purchased Jun 2022.

It doesn't charge my headset for more than 1-2 seconds after pressing the button - I've tried everything.

I've left the headset on, and turned it off.

But the headset DRAINS in the case, rather than CHARGES.

Very frustrating.

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎11-23-2022 01:46 AM
‎11-23-2022 01:46 AM

Re: Poly Voyager 5200 UC - Charging case not charging headset

Hello @lindros99 ,

 

Welcome to the Poly Community.

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

 

I am closing this as a duplicate of this >here<


Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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