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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-22-2022 05:23 PM

HP Recommended

New charge case - waited months for it. Produced Oct 2022. Headset purchased Jun 2022.

It doesn't charge my headset for more than 1-2 seconds after pressing the button - I've tried everything.

I've left the headset on, and turned it off.

But the headset DRAINS in the case, rather than CHARGES.

Very frustrating.

1 REPLY 1

‎11-23-2022 02:46 AM

HP Recommended

Hello @lindros99 ,

 

Welcome to the Poly Community.

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

 

I am closing this as a duplicate of this >here<


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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