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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Issue – When trying to answer a teams call the from the headset it says “answering call” but does not pick up ( have to do this manually with the mouse.  this is happening on all 9 Voyager 4245 Office we have.f

 

Hardware – 

• HP EliteDesk 800 G4 DM
• OS Windows 10 Pro 1903 Build 18362

 

Other Hardware – Tested Same Result
• HP Probook 440 G6
• OS Windows 10 Pro 1909 18363

 

 

Poly Hardware
• Voyager 4245 Office (Teams)
• Voyager Base-M CD Firmware – v.330
• Headset – v.77

Software – Teams
1.3.00.26064 (32BIT)

Plantronics Hub - although the software settings are set to teams to attached 



1 REPLY 1
HP Recommended

Hello @CJ28 

 

Welcome to the Poly Community.

 

Can you contact headset.helpline@poly.com ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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